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This Privacy Policy sets out the approach which we will take in relation to the treatment of Personal Information. It includes information on how we collect, use, and disclose, Users Personal Information. It also covers how we make the Personal Information that we hold available for access to and correction by the individual.
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This policy has been drafted having regard to our legal obligations under the Privacy Act 1988 (including the National Privacy Principles) (the Privacy Act). Nothing in this policy changes our obligations under the credit reporting requirements of the Privacy Act.
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These policies are in addition to our general Terms Conditions of Use Policies that govern the use of our websites, and should be read in conjunction with our Terms Conditions of Use Policies. It applies to your conduct on our websites.
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For information about how we keep secure your Personal Information, please refer to our Security Statement
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Contact us by any means that is disclosed on our Contact Us page if you require further information regarding our Privacy Policy.
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We recognise that your privacy is very important and that you have a right to control Personal Information. We know that providing Personal Information is an act of trust and we take that seriously. The following sections set out how we handle and protect your Personal Information and safeguard your privacy.
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When we refer to Personal Information, we mean information that we directly collect from you, from which your identity is apparent. This information may include information or an opinion about you, from which your identity can reasonably be ascertained.
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We will only collect and receive Personal Information from our customers where the information is necessary for us to perform one or more of our functions or activities or legal obligations. In this context, "collect" means to gather, acquire or obtain by any means, Personal Information in circumstances where the individual is identifiable or identified.
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We collect Personal Information primarily to supply our customers with the products and/or services that are ordered by our customers from us.
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We also collect and use Personal Information for secondary purposes that may include:
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- a credit worthiness check;
- billing and account management;
- business planning and product/service development;
- statistical and marketing analysis purposes;
- and to provide our customers with information about promotions and newsletters that they have subscribed to.
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We will notify individuals (including, but not limited to, our customers) of the matters listed below before collecting any Personal Information: |
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- the main reason that we are collecting Personal Information (this reason will be the Primary Purpose);
- other related Uses or Disclosures that we may make of the Personal Information (Secondary Purposes);
- our identity and how individuals can contact us, if this is not obvious;
- that individuals can access the Personal Information that Coopco Pty Ltd holds about them;
- that individuals should contact us (even if they are not our customer) if they wish to access or correct the Personal Information that has been collected by us, or have any concerns in relation to Personal Information;
- the organisations or types of organisations to whom we usually disclose the Personal Information;
- where applicable, any law that requires the Personal Information to be collected;
- the consequences (if any) for the individual if all or part of the Personal Information is not provided to us.
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Where it is not practicable for us to notify individuals of all of the Collection Information before the collection of their Personal Information, We will ensure that individuals are notified of the Collection Information as soon as possible after the collection. We will only engage in "post collection notification" in those circumstances where it is not practicable to notify individuals about the collection of their Personal Information before it is collected. |
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When we are collecting Personal Information over the telephone or via e-mail, it may not always be practicable to provide all of the Collection Information at that time. In such circumstances, we will provide the individual with our contact details, and then provide the balance of the Collection Information in a confirming letter.
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We will not collect Sensitive Information from individuals except with consent and only where it is necessary for us to collect such information for an activity or function.
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We will not collect Personal Information secretly or in an underhanded way.
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We collect information from you that you provide to us at our websites when you establish or update an account, enter a contest, participate in a survey, shop online, request a catalogue, subscribe to our irregular newsletter, etc. |
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If you make a purchase through our on line store, the information you provide (for example, your name, address) will be added to a database. The information in this database is not used to provide names and addresses to other companies (other than to our service provider or for the purpose of order fulfilment). |
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We may occasionally provide you with the opportunity on our website to opt-in to receive e-mail messages from unrelated third parties and if you do opt-in we will share your e-mail address with the specific third party with whom you have opted-in to receive e-mail messages. Otherwise, we will not share e-mail addresses collected from our websites with any other entity. |
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We use a browser feature known as a cookie, which is placed on your computer for record keeping purposes. Cookies also allow us to make our site more responsive to your needs, by delivering a better and more personalized experience to you. The cookies are stored on your computer's hard drive and are used by us to help track your clicks and pass information as you go through the pages within our websites and provide a more personalized experience. |
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Most web browsers are set to accept cookies. However, if you do not wish to receive any cookies, you may set your browser to refuse them. In some instances this may mean you will not be able to take full advantage of parts of our websites. The use of cookies can enhance your enjoyment of what we offer, because they help us personalise your experience of our website by providing information which is most relevant to your interests. Cookies provide us with aggregated information on how users interact on our website, track which advertisements are effective and help us improve your visits to our websites. We also use cookies to operate our customer login system, as they help us identify visitors to the our websites who have previously registered as customers. |
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- Cookies do not personally identify you, but your browser.
- The number of page views (or page impressions);
- The number of unique visitors;
- How long these unique visitors (on average) spend on the website common entry and exit points into and from the website. This aggregate, non-personal information is collated by Webaliser and/or similar mechanisms and is provided to us to assist in analysing usage of our websites. In no way does this unique identifier identify a User personally.
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We do not and will not marry any data collected by Webaliser and/or similar mechanisms with any Personal Information that has been collected on our websites. |
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The use of Javascript and/or Java Applet is dictated by the browser you use. Typically, Internet Explorer users with Version 4 or above will use the Javascript method. Netscape users or users whose browser does not support Javascript 1.1 will use the Java Applet method. |
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Generally, there are three main ways we may collect information about you: |
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- If you are not, or do not log in as a Customer (general browsing).
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We gather navigational information about where Users go on our website and information about the technical efficiencies of our website and services (i.e. time to connect to our website, time to download pages). This information allows us to see which areas of our websites are most visited and helps us better understand the Users' experience at our websites. This helps us improve the quality of the Users' online shopping experiences by recognizing and delivering more of the features, services and products our Users prefer. In the process of gathering navigational information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding a Users use of our web site (such as the time of a Users last visit to a page on our site).
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If you have not identified yourself on our website, such as by registering to be a Customer or by logging in as a Customer, the information we collect about you remains totally anonymous unless that information is provided by you in one of our Message Facilities.
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- If you log in as a customer.
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Once you have become a Customer, we collect Personal Information about you in order to provide you with the products and/or services that you order. When you first register as a Customer, we collect information from you such as your e-mail, name and suburb, and may continue to add to your profile as you interact more on our website (for example, if you enter a competition or subscribe to our newsletters). If you wish to purchase our products and/or services, we or our carefully selected providers collect certain information, such as your name and e-mail address, so that we can process your orders, authenticate returning Customers or help Customers who experience problems.
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We use cookies to help us keep track of how many items you put into your shopping bag and to tell us whether you have previously visited our websites. We also use cookies and/or a technology known as clear gifs which are typically stored in e-mails to help us confirm your receipt of, and response to, our e-mails and to provide you a more personalized experience.
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If you register or purchase product through our on line store, navigational information from previous browsing visits may be associated with the personal information you provide.
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- If you enter into a competition or a promotion
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When you enter into a promotion or competition on our websites, you may be prompted to sign in to be a Customer. This will streamline the entry process, as many of the competition entry fields may be pre-populated with information that we already hold about you. You may be required to provide further information to satisfy the entry conditions.
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Our Privacy Policy ensures your right to privacy as we recognise that any Personal Information that we may collect about you will only be used for the purposes indicated in our policy. It is important to us that you are confident that any Personal Information that we collect from you or is received by us, will be treated with appropriate respect ensuring the protection of your Personal Information. Our commitment in respect of Personal information is to abide by the National Privacy Principles for the protection of Personal Information, as set out in the Privacy Act of Australia, and any other relevant law.
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If you are visiting Coopco Pty Ltd from a location outside of Australia, any orders placed through our websites will be accepted and fully processed in, and shipped from Australia, and all information you provide will be maintained in our web servers and/or internal systems located within Australia, and protected as noted in this privacy policy.
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We use your Personal Information primarily to supply our Customers with the products and/or services that are ordered by our Customers from us. |
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We will not use your Personal Information without taking reasonable steps to ensure that the information is accurate, complete and up to date.
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We will not attempt to match de-identified or anonymous data collected through surveys or such online devices as "cookies", with information identifying an individual, without the consent of the relevant individual.
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We will obtain an individual's consent for the use of non-sensitive Personal Information for Secondary Purposes at the time of collection, unless the Use is a related Secondary Purpose which would be within the relevant individual's Reasonable Expectations.
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From time to time we may use your Personal Information to provide you, via a subscribed newsletter, with current information about our products and services, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company we are associated with. If we Direct Market individuals, we will ensure that:
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- the individual is clearly notified of their right to Opt Out from further Direct Marketing;
- there is only one Use of the information before the Opt Out right is given;
- the individual is given an Opt Out in all further instances of Direct Marketing if they have not previously chosen to Opt Out; and
- if the individual Opts Out of all Direct Marketing, the Opt Out will be respected by Coopco Pty Ltd.
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We will not use Sensitive Information for Direct Marketing. |
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We will not disclose any information about you without your consent unless it is:
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- Permitted, or required by law, or based on our good faith belief that it is necessary to conform or comply with the law, to law enforcement agencies, government agencies, courts or our professional advisers;
- We believe it necessary in order to provide you with the products and/or services which you have requested;
- We suspect that your use of our websites is in breach of our Terms Conditions of Use Policies
- To protect our rights and/or our property, any Customer, or any member of the public;
- To lessen a serious threat to a person's health or safety, or to avoid an imminent threat to public safety.
- To collect details from or disclose your Personal Information to credit or fraud agencies or debt recovery agencies for verification or debt collection purposes.
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We will never share your Personal Information with a commercial third party or allow a third party to promote its products and services directly to you without your explicit consent. |
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We may disclose Personal Information to related or unrelated third parties if consent has been obtained from you. This will include obtaining the your consent for disclosures made under the credit reporting requirements of the Privacy Act.
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We may participate with certain reputable companies who offer you the ability to establish a membership that would enable you to participate in digital wallets, payment services or rewards programs. In this regard, if you elect to establish membership in a program sponsored by one of these companies, we would disclose only the information to them required to make their programs work and support your membership with them (typically, name of the user and amount of purchases made on our on line store). We are not responsible for the privacy practices of the companies sponsoring these membership programs and we suggest you review the privacy policy of each company with whom you may be considering a membership.
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We may disclose Personal Information between our divisions. Where such information is disclosed to such divisions, that division is bound by the original Primary Purpose for which the information was collected.
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We may Disclose Personal Information to unrelated third parties to enable the outsourcing of functions for the purpose of fulfilling your order (such as delivery and e-payment processing), where that is disclosure or use for a related Secondary Purpose and has been notified to individuals or where such disclosure is within the individual's reasonable expectations. Individuals will be notified of our usual disclosures via the Collection Information.
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We will take reasonable steps to ensure that our contracts with third parties include requirements for third parties to comply with the use and disclosure requirements of the Privacy Act.
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It is important to our relationship with you that the personal information we hold about you is accurate and up to date. During the course of our relationship with you, We will ask you to inform us if any of your Personal Information has changed. To do this, we will provide you with the opportunity to update or modify your Personal Information (including billing and shipping information) by logging into Your Account, or by contacting us. We will correct our records containing Personal Information as soon as practically possible, at the request of the individual concerned in accordance with the Privacy Act. We will generally rely on you to assist us in informing us if the information that we hold about you is inaccurate or incomplete.
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If you have created an account with our online shop, you can access, change and update your profile at any time on the website. If you have not created an account with our online shop, or if you wish to know what other information we have gathered about you while you have been logged in to our websites, you can request this information via e-mail, telephone, or letter. We will endeavour to respond to your request within ten business days.
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We will not charge a fee for processing an access request unless the request is complex or is resource intensive. |
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There may be situations where we are not required to provide you with access to your Personal Information. For example, such a situation would be information relating to an existing or anticipated legal proceeding with you, or if your request is vexatious. An explanation will be provided to you, if we deny you access to your personal information we hold.
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We will review, on a regular and ongoing basis, our collection and storage practices to ascertain how improvements to the accuracy of Personal Information that is collected by us can be achieved.
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We will take steps to destroy or de-identify Personal Information after as short a time as possible, and after a maximum of seven years, unless the law requires otherwise.
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Our Customer Service representatives will be the first point of contact for enquiries about privacy issues. Individuals wishing to make an inquiry, or complaint, regarding privacy, should do so by contacting our Customer Service.
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Privacy complaints will be managed in accordance with our Internal Complaint Handling Policy.
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We do not make it mandatory for users of our websites to provide us with Personal Information unless such Personal Information is required to answer an enquiry, or provide goods or services. We may, however, request Guests to provide Personal Information voluntarily to Coopco Pty Ltd (for example, as part of a competition or questionnaire).
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We will allow our Customers to transact with us anonymously wherever that is reasonable and practicable. |
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In most circumstances it will be necessary for us to identify you in order to successfully do business with you. However, where, it is lawful and practicable to do so, we will offer you the opportunity of doing business with us, without providing us with Personal Information.
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Such a situation would be where you make general enquiries about our products/services or current promotional offers. Where sensitive information is collected, stored, used or transferred about you, we will only use this information if you have consented or in the exercise or defence of a legal claim or as required by law. Sensitive information is information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional association or trade unions, sexual preferences, criminal record, or health. |
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For your convenience, our website may contain links to other sites. These linked sites are not under the control of us, and we do not accept responsibility for the conduct of companies or entities that are linked to our websites. Before disclosing your Personal Information on any other website, we advise you to read the terms and conditions and privacy policy of that website.
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You may request further information about the way we manage your personal information by writing or emailing us. We also welcome suggestions from you to improve our processes.
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We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practice. Our commitment to make our websites the leading websites means that we are constantly adding new sites and features to our websites. We will continuously review our Privacy Policy to ensure that it protects your privacy while supporting your user experience on our websites. We encourage you to keep visiting our Privacy Policy to see if any updates have been made.
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If you make us aware of any ongoing concerns or problems with our websites, we will take these issues seriously and work to address these concerns. You can contact us by any method that is disclosed on our Contact Us page.
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Collection Information means the information as notified to individuals prior to, or as soon as practical after, the collection of their Personal Information.
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Direct Marketing means the marketing of goods or services through means of communication including written, verbal or electronic means. The goods or services which are marketed may be those of Coopco Pty Ltd.
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Disclosure generally means the release of information outside Coopco Pty Ltd, including under a contract to carry out an "outsourced function".
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Health Information means:
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- information or an opinion about:
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the health or a disability (at any time) of an individual; or |
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an individual's expressed wishes about the future provision of health services to him or her; or |
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a health service provided or to be provided to an individual; that is also personal information; or |
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- other personal information collected to provide or in providing a health service; or
- other personal information about an individual collected in connection with the donation; or intended donation by the individual of his or her body parts or body substances.
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Opt Out means an individual's expressed request not to receive further Direct Marketing. Coopco means all divisions in the Coopco Pty Ltd group. |
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Personal Information means information or an opinion (including information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.
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Primary Purpose is the dominant or fundamental reason for information being collected in a particular transaction. |
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Reasonable Expectation means a reasonable individual's expectation that their personal information might be Used or Disclosed for the particular purpose.
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Related Division means that where a division is: a holding company of another body corporate; a subsidiary of another body corporate; or a subsidiary of a holding company of another body corporate, the first mentioned body corporate and the other body corporate are deemed to be related to each other. |
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Sensitive Information means:
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information or an opinion about an individual's: |
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- (i) racial or ethnic origin; or
- (ii) political opinions; or
- (iii) membership of a political association;
- (iv) religious beliefs or affiliations; or
- (v) philosophical beliefs; or
- (vi) membership of a professional or trade association; or
- (vii) membership of a trade union; or
- (viii) sexual preferences or practices; or
- (ix) criminal record; that is also personal information or
- Health Information about an individual.
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Use means the handling of Personal Information within Coopco Pty Ltd.
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